Effective Date: Dec 2024
Thank you for choosing Livmet Pro. We value your trust and are committed to safeguarding your privacy while providing a secure and enjoyable online experience. This Privacy Policy is designed to explain how we collect, use, store, share, and protect your personal information when you interact with the Livmet Pro platform. We take your privacy seriously and aim to be transparent about how we handle your data.
By using Livmet Pro, you acknowledge that you have read and understood this Privacy Policy, and you agree to the collection, use, and processing of your personal information as described below. This includes, but is not limited to, information you provide when creating an account, using our services, or communicating with us. We are committed to protecting your data with the highest standards of security, ensuring that your personal information is handled responsibly and in compliance with applicable privacy laws.
This Privacy Policy will provide detailed information on the types of personal data we collect, how we use that data, and the steps we take to protect it. We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any significant changes, and we encourage you to periodically review this policy to stay informed about how your information is being protected.
If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please feel free to contact us. Your privacy is important to us, and we are dedicated to maintaining a secure and trustworthy environment for all Livmet Pro users.
When you use Livmet Pro, we may collect and process the following types of information:
1.1 Personal Information
To register and use Livmet Pro, we may ask you to provide the following personal information:
Account Information: Your username, password, phone number (for account verification), and email address (for account management, support, and notifications).
Profile Information: Profile picture (optional), gender, date of birth, and any other information you choose to provide in your profile.
Payment Information: Details of your in-Livmet Pro purchases, including payment method, and transaction history for virtual items.
1.2 Usage Data
We collect information about your interactions with the Livmet Pro, including:
Photo Wall: The streamers or content you view or interact with, such as photos or streams you like or comment on.
Instant Messaging (IM): Your chat messages, including timestamps, content, and interactions with streamers and other users.
Video Calls: Metadata associated with video calls, including time, duration, and participants.
User Engagement: The actions you take in the Livmet Pro, including the virtual gifts you send or receive, content you upload or share, and features you use.
1.3 Device Information
We collect technical information from the device you use to access the Livmet Pro, such as:
Device Type: Mobile, tablet, or desktop.
Operating System: Version of your device’s OS (e.g., iOS, Android, Windows).
IP Address: Your device's IP address when connecting to our servers.
Livmet Pro Usage Data: Information about Livmet Pro interactions, such as Livmet Pro crashes, loading times, and performance metrics.
Location Information: If you permit location access, we may collect your geographic location to provide location-based services (optional).
1.4 Cookies and Tracking Technologies
We use cookies and similar technologies to collect information about your activities on the Livmet Pro and improve your user experience. This includes:
Cookies: Small files stored on your device that help us remember your preferences and improve your experience. These may include session cookies (which expire when you close the Livmet Pro) and persistent cookies (which remain on your device for a set period).
Analytics: We may use third-party analytics tools (e.g., Google Analytics, Firebase) to track user behavior, measure Livmet Pro performance, and understand how users interact with our features.
Advertising: We may use cookies to deliver targeted ads based on your interests and usage patterns, including through third-party ad networks.
We use the information we collect for the following purposes:
2.1 Service Provision
We collect and use your data to enable and enhance your experience on Livmet Pro by providing the following services:
Access to the Photo Wall: To allow you to view and interact with photos, streams, and streamers on the platform, ensuring that you can engage with content that interests you.
Real-Time Communication Features: To provide instant messaging (IM) chat and video call capabilities, allowing seamless communication between you and other users, including streamers, for a more interactive experience.
In-App Purchases and Virtual Economy: To process purchases made within Livmet Pro. We also manage your virtual balance and facilitate transactions with streamers, such as sending gifts, engaging in live chats, or making video calls.
Transactional Notifications: To keep you informed about your account activities, including payment confirmations, purchase receipts, and updates to our services, ensuring you are always aware of important changes or actions related to your account.
2.2 Personalization
We use your data to provide a more tailored and personalized experience within Livmet Pro:
Personalized Content and Recommendations: To suggest relevant streamers, content, and virtual gifts based on your preferences, interactions, and viewing history. This ensures that you are exposed to the content most aligned with your interests.
Tailored Notifications and Advertisements: To customize notifications, ads, and offers that align with your usage behavior. By doing so, we can present you with promotions or updates that are most likely to resonate with you, improving your overall user experience.
2.3 Communication
We use your personal information to communicate effectively with you, ensuring that you receive important updates and relevant information:
Account and Transactional Communication: To notify you about account-related matters, such as changes to your profile, settings, or any transactions you’ve made on the platform. These notifications may include payment confirmations, new features, and service updates.
Marketing and Promotional Communication: With your explicit consent, we may send you newsletters, promotional offers, and updates about new features, events, or content that may interest you. These communications are designed to enhance your engagement with Livmet Pro and keep you informed about relevant opportunities and special promotions.
2.4 Legal Compliance
We may use your information to comply with legal obligations and ensure that our services are offered in accordance with relevant laws and regulations:
Compliance with Laws and Regulations: To fulfill our legal obligations, including responding to lawful requests from government authorities, regulatory bodies, or legal processes. This may include sharing data when required to do so by law or to protect against fraud and misuse.
Enforcement of Terms and Protection of Rights: To enforce our Terms of Service, resolve disputes, and protect our legal rights, as well as the rights and safety of our users and the public. This includes ensuring that our platform remains secure and free from unlawful activities.
2.5 Data Analytics
We collect and analyze your data to improve and optimize your experience on Livmet Pro:
Usage Trends and Analytics: To monitor and analyze user behavior, trends, and interactions within the app. This helps us understand how the platform is used, identify areas for improvement, and develop new features or enhancements to meet the evolving needs of our users.
Feature Optimization: To refine and optimize the performance of the Livmet Pro app, ensuring that it functions smoothly and efficiently for all users. This includes improving user interface design, loading times, and overall usability.
By collecting and using your data in these ways, we aim to provide you with a high-quality, secure, and personalized experience on Livmet Pro. We are committed to being transparent about our data usage practices and ensuring that your information is handled responsibly and in compliance with applicable laws.
We respect your privacy and are committed to protecting your personal information. We will not sell your personal information to third parties. However, we may share your information in the following circumstances to improve your experience or comply with legal obligations:
3.1 With Streamers and Other Users
When you engage in real-time communication, such as IM chats or video calls, your profile information, including your username, profile photo, and any content you share, may be visible to the streamer or other participants in the conversation. This allows for a more interactive and personalized experience on the platform.
Streamers may also have access to certain details about your interactions with them, such as gifts you send, messages exchanged, and other activities related to your engagement with their content. This information helps streamers manage their interactions with users and improve their service.
3.2 With Service Providers
To ensure that we can provide the full functionality of Livmet Pro, we work with third-party vendors and service providers who assist us in delivering various services. These service providers may have access to your personal information, but only to the extent necessary to perform their services.
Some examples of third-party providers we may share your information with include:
Payment Processors: To securely process your in-app purchases.These processors handle your payment details to complete transactions and ensure that your financial information is secure.
Cloud Storage Providers: To store your data and content safely, ensuring that your personal information and media (such as photos, videos, or messages) are securely backed up and protected.
Analytics Providers: To analyze usage data and help us understand how users interact with the app. This data is used to improve the performance of Livmet Pro, optimize user experience, and develop new features or enhancements based on user behavior.
These service providers are obligated to comply with privacy standards and are not permitted to use your information for any purposes other than those outlined in their contracts with us.
3.3 Legal and Compliance Requirements
We may disclose your personal information in certain situations where required by law or to protect the rights and safety of others. These circumstances include:
Legal Obligations: If we are required to disclose your information in response to a valid legal request, such as a subpoena, court order, or government inquiry, we will comply with applicable laws.
Protection of Rights and Safety: We may share your information if we believe in good faith that it is necessary to protect the rights, property, or safety of our users, employees, the public, or Livmet Pro itself. This may include preventing fraud, addressing security issues, or enforcing our Terms of Service.
3.4 Business Transactions
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction. If such a change occurs, we will notify you via email or within the app, and we will make reasonable efforts to ensure that the new entity adheres to the terms of this Privacy Policy.
In such cases, your information may be used by the new company to continue providing the services of Livmet Pro or to contact you regarding your account, but it will still be subject to the privacy protections described in this policy unless you are informed otherwise.
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures are designed to ensure that your data remains secure while being stored, processed, or transmitted. We take the protection of your personal information seriously and use a combination of physical, administrative, and technical safeguards to mitigate risks. These measures include:
Access Control
We restrict access to personal information to only those employees, contractors, and service providers who need it in order to perform their duties. Access is granted based on the principle of least privilege, meaning that individuals can only access the data necessary for their specific role. Additionally, we enforce strong authentication protocols and regularly review access permissions to ensure that unauthorized individuals do not gain access to your sensitive data.
Data Storage and Encryption
All personal data is securely stored in encrypted databases, ensuring that your information is protected from unauthorized access while it is at rest. We use advanced encryption technologies to safeguard your data during transmission as well, such as Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols, which protect data during communication over the internet. Our security team continuously monitors and reviews our data storage practices to ensure they meet current best practices and compliance standards.
Regular Security Audits and Vulnerability Testing
We conduct regular security audits and vulnerability assessments to identify potential risks and weaknesses in our system. Our security protocols are updated as needed to address emerging threats and ensure the ongoing protection of your data. We also perform penetration testing, in which security professionals simulate potential attacks on our systems, to identify and address any vulnerabilities before they can be exploited.
Incident Response and Data Breach Management
In the unlikely event of a data breach or security incident, we have an incident response plan in place. This plan includes measures to promptly notify affected users, assess the scope of the breach, and take corrective actions to mitigate the impact. We are committed to transparent communication and will inform you promptly if your personal information is compromised, in accordance with applicable laws.
Limitations of Security
While we use industry-standard security measures to protect your information, it is important to note that no method of electronic transmission or storage is 100% secure. As such, we cannot guarantee the absolute security of your information. Despite our best efforts to implement robust security measures, there is always some inherent risk associated with transmitting personal data over the internet or storing it in digital formats. By using our services, you acknowledge and accept these inherent risks.
We are continuously working to enhance our security practices and protect your personal information. However, we encourage you to take steps to protect your own privacy, such as choosing strong passwords and ensuring your devices are secure.
When you use our products or services, certain information may be collected by third-party SDKs. This information can include, but is not limited to, device identifiers, usage data, and network information.
We employ Bugly for aiding in the resolution of crash issues, as well as for the analysis and precise identification of the underlying problem. Some data collected, such as Device ID and UID, along with performance crash logs, will be uploaded to https://android.bugly.qq.com as part of this process. For insights into its privacy policy, kindly consult https://privacy.qq.com/document/preview/fc748b3d96224fdb825ea79e132c1a56.
You have the right to delete your account at any time. You can open Livmet Pro App and log in, Tap Me > Settings > Delete account > Confirm to delete your account, or
Visit Livmet Pro official Website https://www.melodytalk.xyz, Click “Delete Account” > Log in> Confirm to delete your account. Upon request, we will deactivate your account and remove your personal information from our active systems.
Please note that certain data may need to be retained for legal, regulatory, or operational reasons. For example, we may retain certain transaction records, correspondence, or other necessary information as required by law, for the performance of our contractual obligations, or for legitimate business purposes such as resolving disputes or enforcing agreements.
Once your account is deleted, any associated data may no longer be accessible, and we will make reasonable efforts to remove or anonymize your personal information from our databases, subject to these retention requirements.
Livmet Pro is not intended for users under the age of 18, and we are committed to protecting the privacy of children. We do not knowingly collect, solicit, or store personal information from children under the age of 18. If we discover that a user under the age of 18 has provided us with personal information, we will take immediate action to delete such information from our records.
We strongly encourage parents and guardians to monitor their children's online activities and ensure that their children do not provide personal information without parental consent. If you believe that we may have inadvertently collected personal information from a child under 18, please contact our customer support team immediately so we can take the appropriate steps to remove this data.
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal obligations. As we continue to improve our services and adapt to evolving privacy laws, it is important that we keep you informed about how we collect, use, and protect your personal information. Any significant changes to this Privacy Policy will be communicated to you by posting an updated version in the Livmet Pro app .
We encourage you to review this Privacy Policy regularly to stay informed about any updates or modifications. By continuing to use Livmet Pro after such updates, you acknowledge and agree to the revised terms of this Privacy Policy. If any major changes to our privacy practices affect how we use your data, we will make reasonable efforts to notify you in advance and provide you with the opportunity to review or manage your privacy preferences. Your privacy is important to us, and we are dedicated to ensuring that your personal information is handled securely and in accordance with your rights.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please don't hesitate to reach out to us. We are committed to addressing your privacy concerns and assisting you with any questions or requests you may have regarding your data.
You can contact us via email at sitompulmuhammad90@gmail.com .We will do our best to respond to your inquiries as promptly as possible and assist you with any issues related to your personal information or our privacy practices. Your privacy is important to us, and we are here to ensure that your concerns are addressed efficiently and effectively.